Remote Support

The Information Technology department is here to help you with your Keyes real estate related matters. In order to best serve you, you may be asked to share your desktop with us, in order to more efficiently identify any problem you may be facing. There are two remote support options available, depending on what operating system or platform you are utilizing; please see below:

Instructions for Keyes Remote Support Click on the remote support method based on your device or OS , you will be prompted to Run the remote support software. Once running, EMAIL support@keyes.com with Your [nine (9) digit] device ID (aka code) and temporary sharing password for us to connect. Technician Name Windows XP/7/8/10 Android OS Mac OS Apple iOS Web / Other Carlos TeamViewer for Windows XP/7/8/10 RustDesk for Windows XP/7/8/10 RustDesk for Android TeamViewerQS for Mac OS RustDesk for Mac OS RustDesk for Apple iOS RustDesk Web for Other NOTE: You may be prompted to allow TeamViewer or RustDesk to communicate, simply ensure the checkboxes for each network (Private & Public) are set and click Allow Access.